Support and contact
The Jana Capital team can answer practical questions about accounts, funding, withdrawals, charts and AI-assisted features. Contact is available through the listed channels, without personalised investment guidance or claims about returns.
Reach out for practical help with your account or platform access
Have your account email ready, along with the request category—such as registration, payment or a technical problem—and any relevant screenshots. Clear details help the team investigate faster and reduce follow-up questions.
Where possible, cases involving active transactions or withdrawals awaiting completion receive priority. For your protection, unsolicited messages will never ask for your complete password or two-factor codes.
Without an account, you can complete registration in a few minutes and return here with questions afterward. The FAQ also covers common topics including charges, security and supported markets.
Use a descriptive subject such as “Withdrawal pending”, “Two-factor access” or “Question about fees”. An initial reply usually arrives within several hours, although heavy demand or payment verification can take longer; the team will update you when the status changes.
